Added to cart

Frequently Asked Questions

FAQ

General

What is Chemsave Discount Max?

We are an Australian online pharmacy selling Australian approved and trusted pharmacy products at everyday low prices. We are 100% Australian-owned, operated and registered. All the products we sell are 100% Genuine, 100% Australian Approved and they are 100% Compliant with Australian Standards.

Is Chemsave Discount Max a legitimate pharmacy?

Yes, Chemsave Discount Max is the online pharmacy of Chemsave Wentworthville, Sydney, Australia, a pharmacy registered by the Pharmacy Council Of New South Wales and with PBS approval by the Australian Government Department Of Health.

Who is the registered owner?

Chemsave Discount Max is owned and operated by the founder of Chemsave, Michael Dixon BPharm, who is a fully registered Australian pharmacist (Registration Number PHA0001340196).

What is the responsibility of your staff?

Your well-being is important to us. Our prime objective is to ensure the safety of our customers and the safe use of all our products. We reserve the right to refuse any orders we deem to not fit our criteria, or is of a nature that may be unsafe in its volumes or capacity for misuse.

How can you charge such low prices?

We operate a low-cost operating model dealing directly with the manufacturers. Our knowledge and experience within the industry coupled with our purchasing power constantly drives prices down.

Are the prices on the Chemsave Discount Max online the same at Chemsave Stores?

Chemsave Discount Max online prices just apply online. However, in some cases the prices may be the same or similar in Chemsave stores, particularly Chemsave Discount Max stores, but they will vary from store to store. Please check with your local Chemsave and Chemsave Discount Max store on the price and availability of a product when purchasing in-store.

Ordering

Do you have quantity restrictions?

We reserve the right to monitor and limit the purchase amounts of products at our sole discretion to what we consider to be a non-commercial quantity. We welcome commercial-sized quantities by request info@chemsave.com.au.

What happens if a product on my order is not in stock?

If any items on your order are out of stock, it may take an additional 1-2 business days to source these products. In the event we cannot fulfil your order or some items cannot be sourced, we will refund the difference back to your credit card (or other payment method). These refunds may take several business days to appear on your statement.

Can I cancel my order if I change my mind?

The best way to cancel an order is to contact us via email info@chemsave.com.au. Orders that have been dispatched cannot be cancelled. You will need to return the order back at your expense. If the product and packaging is in its original condition, we will refund the amount less the freight incurred by us to send the order in the first place. Not all purchases are eligible for return. Items not eligible include: vitamins, formula, food, medicine and prescriptions (as storage conditions may be compromised and product could be tampered with). We apologise for this necessary inconvenience.

Is my order confidential?

We will only collect information that is necessary to provide you with products or services. Confidential information about your transaction is only stored by us and this information is not shared with other organisations. We also securely package our orders so that the contents are not visible and we enclose the invoice inside the package to maintain your confidentiality.

Delivery

Where is my order coming from?

All online orders are carefully packaged and shipped directly from our pharmacy and warehouse located in Sydney, Australia.

How can I track the progress of my order?

We have partnered with Australia Post to ensure a fast and cost effective delivery solution. Your order can be tracked using the following link https://auspost.com.au/parcels-mail/track.html#/track using your consignment number

Can my order be collected from my nearest Chemsave Stores?

No, unfortunately click and collect is not available at this time.

Returns

What can I do if I received a faulty or damaged product in my order?

If you receive an item that is faulty or damaged please contact us within 7 days of delivery with your invoice number and a description of the condition of the faulty or damaged item accompanied by a photo of the damaged goods for assessment. We will reply to your email within 48 hours either requesting additional information or with the issue of a credit authorisation number. Please note that unauthorised returns may be refused.

Promotional Codes

When do I use my promotional code?

To qualify for a promotional discount the promotional code needs to be entered at the time of checkout for the offer to be redeemed. Only valid promotional codes can be redeemed.

Can I use more than one promotional code with my order?

Sorry, a promotional code cannot be used in conjunction with any other offer.